Carpet Cleaners SE17 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SE17 provides professional cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words and expressions have the meanings set out below:
1.1 Customer means the individual, business, or organisation requesting and using the services of Carpet Cleaners SE17.
1.2 Company means Carpet Cleaners SE17, the cleaning service provider.
1.3 Services means any carpet, rug, upholstery, mattress, or related cleaning services provided by the Company, including any additional or ancillary services agreed in writing.
1.4 Premises means the property or location at which the Services are to be carried out.
1.5 Agreement means the contract between the Customer and the Company formed in accordance with these Terms and Conditions.
1.6 Visit means a single attendance by the Company at the Premises to perform the Services, whether on a one-off or recurring basis.
2. Scope of Services
2.1 The Company will provide the Services as described at the time of booking, based on the information supplied by the Customer.
2.2 The Customer is responsible for ensuring that all information provided regarding the Premises, the number and type of items to be cleaned, the condition of carpets and upholstery, and any access restrictions is accurate and complete.
2.3 The Company reserves the right to adjust the quoted price or refuse to proceed with the Services if the information provided by the Customer is materially inaccurate or incomplete.
2.4 The Company does not guarantee the removal of all stains, odours, or marks. The outcome of cleaning depends on factors such as the age and type of carpet or fabric, previous treatments, and the nature and duration of stains.
3. Booking Process
3.1 Bookings may be made by the Customer through the Companys accepted booking channels, including telephone or online forms as may be made available by the Company from time to time.
3.2 A booking is considered an offer by the Customer to purchase the Services in accordance with these Terms and Conditions. The Agreement is formed only when the Company confirms the booking, which may be done verbally or in writing.
3.3 The Company may request details such as the Customers full name, service address, billing details, preferred dates and times, and a description of the required Services in order to process the booking.
3.4 Any time or date for the Visit given by the Company is an estimate only. The Company will use reasonable efforts to attend within the agreed time slot but does not accept liability for delays caused by traffic, weather, or circumstances beyond its reasonable control.
3.5 The Customer must ensure that an authorised person is present at the Premises at the agreed start time to grant access and, where relevant, to discuss specific cleaning requirements.
4. Access and Customer Obligations
4.1 The Customer must provide safe and reasonable access to the Premises for the Companys personnel and equipment. This includes ensuring that entry is available at the agreed time and that parking and access restrictions are communicated in advance.
4.2 The Customer is responsible for moving fragile, valuable, or easily damaged items from the areas to be cleaned, or for clearly notifying the Company of any items that should not be moved or touched.
4.3 The Customer must notify the Company of any existing damage, wear, or particular sensitivity of carpets, rugs, upholstery, or other surfaces before the Services commence.
4.4 The Customer must ensure that there is a supply of electricity and running water at the Premises during the Visit, unless specifically agreed otherwise in advance.
4.5 If the Company is unable to gain access to the Premises, or if the Visit cannot be carried out safely due to conditions at the Premises, the Company may treat the Visit as a late cancellation and charge a cancellation fee in accordance with section 7.
5. Prices and Quotations
5.1 Prices for the Services are provided to the Customer at the time of enquiry or booking. Quotations are usually based on the information supplied by the Customer, including the size and type of property and the number of items to be cleaned.
5.2 All prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as specified by the Company at the time of booking.
5.3 The Company reserves the right to revise any quotation if the Premises or items to be cleaned differ significantly from the description provided by the Customer, or if additional work is requested by the Customer during the Visit.
5.4 Any additional Services requested on the day of the Visit that were not part of the original quotation may be subject to additional charges, which will be agreed with the Customer before such Services commence.
6. Payments
6.1 Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.
6.2 The Company may accept payment by cash, bank transfer, card payment, or any other methods confirmed to the Customer. The Company is not obliged to accept payment methods not expressly offered.
6.3 For certain bookings, including large jobs or commercial contracts, the Company may require a deposit or prepayment to secure the Visit. Any such requirement will be stated at the time of booking.
6.4 If payment is not received on completion of the Services or within any agreed credit period, the Company reserves the right to charge interest on the overdue amount at the maximum rate permitted by applicable law, starting from the due date until the date of actual payment.
6.5 The Customer is responsible for ensuring that all payment details provided are accurate and that sufficient funds are available. Where a payment is declined or reversed, the Company may suspend further Services until payment is made in full.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a booking by providing notice to the Company. The amount of notice required and any applicable charges will be as set out in this section.
7.2 If the Customer cancels or reschedules more than 24 hours before the agreed start time, the Company will normally not charge a cancellation fee, unless otherwise agreed as part of a special promotion or contract.
7.3 If the Customer cancels or reschedules less than 24 hours before the agreed start time, the Company may charge a cancellation fee of up to 50 percent of the quoted price to cover the costs of allocated resources and lost business.
7.4 If the Company arrives at the Premises and is unable to gain access, or if the Visit cannot proceed due to the Customers failure to provide access or comply with their obligations under these Terms and Conditions, this may be treated as a late cancellation and the full quoted amount may be payable.
7.5 The Company reserves the right to cancel or reschedule a Visit due to circumstances beyond its reasonable control, including but not limited to extreme weather, staff illness, equipment failure, transport disruption, or safety concerns at the Premises. In such cases, the Company will offer an alternative appointment and will not be liable for any indirect losses arising from such cancellation or rescheduling.
8. Customer Satisfaction and Complaints
8.1 The Company aims to provide Services to a professional standard. If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Visit.
8.2 The Customer should provide clear details of the issue, including photographs where appropriate, to enable the Company to assess the complaint.
8.3 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the relevant area or provide an appropriate partial refund. Any such remedy will be in full and final settlement of the complaint.
8.4 The Company will not be responsible for any complaint made more than 48 hours after completion of the Visit, or where the Customer has arranged for any third party to carry out additional cleaning or repairs prior to notifying the Company of the issue.
9. Liability
9.1 The Company will exercise reasonable care and skill in performing the Services. However, the Companys liability is subject to the limitations set out in this section.
9.2 The Company shall not be liable for any pre-existing damage, wear, or deterioration to carpets, rugs, upholstery, or other items, nor for any damage arising from defects, weaknesses, or inherent faults in materials or construction.
9.3 The Customer is responsible for securing valuable, fragile, and irreplaceable items before the Visit. The Company does not accept liability for loss of cash, jewellery, artwork, or other high-value items, unless loss or damage is caused directly by the negligence of the Companys personnel and reported immediately.
9.4 The Companys liability for any direct loss or damage arising from the Services, whether in contract, tort, or otherwise, shall in all circumstances be limited to the total amount paid by the Customer for the particular Visit during which the loss or damage occurred.
9.5 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or any costs arising from delay or inability to use any area of the Premises during or after the Visit.
9.6 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.
10. Damage and Insurance
10.1 The Company will maintain appropriate insurance cover as required for the nature of the Services provided. Details of such cover are available on request.
10.2 If any damage occurs which the Customer believes is attributable to the Company, the Customer must notify the Company immediately and provide full details, including photographs where possible.
10.3 The Customer must not arrange any repairs or replacements without first giving the Company a reasonable opportunity to inspect the damage and, where appropriate, to arrange for its own repair or replacement solution.
11. Waste Regulations and Environmental Responsibilities
11.1 The Company will handle and dispose of waste arising from the Services in accordance with applicable UK waste management regulations and local requirements.
11.2 The Company will remove only waste generated as part of the cleaning process and is not responsible for the removal of general household rubbish, bulky items, or hazardous materials unless expressly agreed in advance as part of a separate service.
11.3 The Customer must inform the Company of any known or suspected hazardous substances at the Premises, including but not limited to asbestos, chemical residues, or biological hazards. The Company reserves the right to decline or suspend the Services where it considers that health, safety, or regulatory standards may be compromised.
11.4 The Company seeks to use cleaning products and methods that are effective and responsible. Where the Customer has specific environmental or allergy concerns, they must inform the Company at the time of booking so that appropriate arrangements can be discussed. The Company does not guarantee that all products used will be allergen-free unless expressly confirmed in writing.
12. Health and Safety
12.1 The Company will carry out the Services in a manner that is consistent with applicable health and safety laws and good industry practice.
12.2 The Customer must ensure that the Premises present a safe working environment, free from unreasonable hazards, and that children and pets are kept away from areas where the Companys personnel are working and from any equipment or products used.
12.3 The Company reserves the right to withdraw its personnel from the Premises if they consider that their health or safety may be at risk. In such circumstances, the Visit may be treated as a late cancellation and charges may apply.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is caused by an event beyond its reasonable control. This includes, but is not limited to, extreme weather, natural disasters, acts of government, strikes, lockouts, transport disruptions, epidemics, or equipment failure not caused by the Companys negligence.
13.2 In the event of a force majeure situation, the Company will notify the Customer as soon as reasonably practicable and will use reasonable efforts to resume the Services as soon as it is safely able to do so.
14. Privacy and Data Protection
14.1 The Company will collect and process personal data about the Customer only as necessary for the performance of the Services, administration of the Agreement, and compliance with legal obligations.
14.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where required for the performance of the Services, for payment processing, or where required by law.
15. Amendments to Terms and Conditions
15.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking.
15.2 Updated Terms and Conditions may be made available to Customers on request or through the Companys standard communication channels.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any Agreement arising between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By proceeding with a booking or by allowing the Company to commence the Services, the Customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.
